1. Domestic Shipping
We offer standard and expedited shipping within the United States for phone cases and other electronic accessories. Standard shipping takes approximately 3-7 business days, while expedited shipping typically takes 1-3 business days. Delivery times may vary depending on your location and the chosen shipping method.
2. International Shipping
Guanzhi Shop ships globally to most countries. International shipping times range from 7-21 business days, depending on the destination and customs processes. Please be aware that additional duties, taxes, or fees may be imposed by your country’s customs, and these are the responsibility of the buyer.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size of the package, and shipping destination. Free shipping may be offered for specific promotions or orders above a certain value within certain regions.
4. Order Processing
Orders are processed within 1-2 business days of receipt, excluding weekends and holidays. Once processed, you will receive a confirmation email with a tracking number to monitor your shipment. Please allow up to 24 hours for tracking information to be updated.
5. Shipping Delays
While we strive to ensure timely deliveries, unforeseen circumstances such as natural disasters, strikes, or shipping carrier delays may affect your delivery. Guanzhi Shop is not liable for such delays, but we will assist in tracking your package and providing updates.
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at business@guanzhishop.com or (252) 512-2660 within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund as needed.
7. Shipping Restrictions
Certain products may be restricted from shipping to specific countries due to local regulations. If your order cannot be shipped to your location, we will notify you and issue a refund.